Contact Us
ElcLoans
Open hours: Mon-Sun: 00:00 - 00:00 (Operating online 24/7/365)
Email: [email protected]
Contact consumer support at (888) 775-0859 | 1125 E Broadway, #545 Glendale, CA 91205.
Please note: for all questions regarding your loan request status, you must contact your assigned lender directly. Due to lending privacy regulations, ElcLoans.com cannot access information about your loan approval status.
OLA Consumer Hotline: (866) 299-7585
The goal of the OLA Consumer Hotline is to provide a place for consumers to report fraudulent calls and to speak to live operators who can assist in navigating the online lending landscape.
CONSUMER - PLEASE BE AWARE:
- Have you been called by someone claiming you have been pre-approved for a loan and all you have to do is send $150-300 for a processing fee? It is a scam. We do not conduct transactions over the phone. ElcLoans.com DOES NOT have any loan agents contact you. Do not provide the caller with any personal information. ElcLoans.com is a matching service only, not a lender. We do not solicit customers over the phone.
- Have you been called by someone claiming you have defaulted on a loan and will face criminal prosecution unless you immediately wire them the money? It is probably a scam.
Here's what to do:
If you receive a suspicious telephone call:
- Ask the caller to provide their name, company name, address, phone number, and official documentation verifying the debt.
- Don't provide or confirm any bank account, credit card, social security number or other personal information over the phone.
- Please report suspicious calls to your local law enforcement.
Tips to avoid becoming a victim of this scam:
- Never give your Social Security number - or personal information of any kind - over the telephone or online unless you initiate the contact.
- Be suspicious of any e-mail with urgent requests for personal financial information. The e-mail may include upsetting or exciting but false statements to get you to react immediately.
- Avoid filling out forms in e-mail messages that request personal information.
- Ensure that your browser is up-to-date and security patches have been applied.
- Check your bank, credit, and debit card statements regularly to make sure that there are no unauthorized transactions. If anything looks suspicious, contact your bank and all card issuers.
- When you contact companies, use numbers provided on the back of cards or statements
Source: http://www.fbi.gov/news/pressrel/press-releases/paydayloanscam_120710